• Can someone else receive my order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Identity Card).

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid Identity Card or Passport handy to show our delivery partner when they deliver your order.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 8000-1629 and we'll sort it out.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do you deliver to countries outside Bahrain?

    We're sorry, at the moment we only deliver to addresses within Bahrain.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I book a preferred delivery time?

    No. Your order will be delivered the next business day if you’ve placed your order before 3.30 PM, Saturday to Thursday. Orders placed after 3.30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

Most popular questions