• What if I have other questions?

    If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

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  • I need more information about the Shukran Loyalty programme. Who can I contact?

    For any programme or account-related questions, call the Shukran Member Services Centre at 800-SHUKRAN (8000-1006) from 9 AM to 10 PM, Sunday to Wednesday, and from 9 AM to 12 AM on Thursdays, Fridays and Saturdays. You could also visit the Help and Support section of the Shukran website.

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  • Can my order be delivered internationally?

    Unfortunately, we do not offer international delivery at the moment.

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  • How does Max keep its prices so low?

    We've invested in a fast and cost-efficient distribution system and buy large quantities directly from the supplier, avoiding middlemen. Our ethos is about offering customers value at every level, allowing us to offer products at the very best prices possible.

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  • What are your store timings ?

    All Max stores are operational 365 days a year. Store timings may differ by location.

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  • Where are your stores located?

    Find a complete list of our locations using our Store Locator.

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  • Sounds exciting! How do I sign up?

    There are four different ways by which you can enrol in the programme:

    1. Fill up an application form available across all participating outlets.
    2. Visit shukranrewards.com and create a new account.
    3. Sign up via MaxFashion.com.
    4. Download the Shukran app and enrol.
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  • Is there a minimum spend amount or a joining fee to become a Shukran member?

    No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online through our website and you’re ready to enjoy the programme.

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  • Do you have a loyalty programme ?

    Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Max or at any other participating outlet and redeem them for great rewards.

    If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

    1. Free membership for life.
    2. Shukrans and rewards across a wide range of participating outlets.
    3. The chance to earn Shukrans even during sales and promotions.
    4. Exclusive offers, including special invitations to in-store activities and sale previews.
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  • How can I exchange or get a refund on a purchased product?
    1. You can either return a product for a credit note or exchange a product for an item of the same value, within 14 days of purchase.  Please make sure your returns are in their original condition and packaging, and do include the original payment receipt.
    2. If a product is defective, we will first try to repair it; if it cannot be repaired, we will be happy to exchange it for a new one. However, if it cannot be exchanged for some reason, we will refund its total value.
    3. For hygienic reasons, no exchanges will be offered on lingerie, underwear and accessories.
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  • Can I top up the Gift Voucher?

    At the moment, no, you can’t top up your Gift Voucher. You can, however, buy a new Gift Voucher instead.

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  • If I don’t use the full value of the Max Voucher in one visit, do I get credit for the remainder?

    No, sorry. Gift Vouchers are for one-time use and aren’t reusable. If the total value of a Gift Voucher isn’t used in a single transaction, the remaining value becomes null and can’t be used for a subsequent transaction.

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  • In what denominations are Max Gift Vouchers available?

    Max Gift Vouchers are available in the following denominations: BHD 5 and BHD 10.

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  • How do I redeem my Max Gift Voucher?

    You can use your Max Gift Voucher to pay fully or partly for any Max product at any Max store. Redeeming the Gift Voucher is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the Gift Voucher, you can pay the balance using another payment method such as Debit or Credit card, or cash. Your Max Gift Voucher can be used for one transaction only, so any remaining balance cannot be used at another time.

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  • Can I buy a Max Gift Voucher as a gift for someone else?

    Absolutely! A Max Gift Voucher makes a great present for your loved ones. Please note, terms and conditions apply.

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  • Can I combine my Max Gift Voucher with other offers or specials?

    No. Max Gift Vouchers can only be redeemed on non-sale and non-promotional items.

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